SAS provides real-time customer support in China as a valuable addition to its hardware and software product supply services. Pre-contract support is available to assist customers in designing their product requirements, identifying the specific products and manufacturers, preparing proposals if required, and completing project budgets. Product support is available after contract award for status and scheduling of deliveries, delivering products to the required location, and assisting during product installation and testing. Finally, product support is provided for the life of the product, both during and after the warranty and guaranty period.
Pre-Contact Support
- Facilities design and requirements analysis
- Product specifications and cost comparisons
- Supplier identification and financial analysis
Project Support
- Project management and scheduling
- Relevant US export documentation, licenses, freight, insurance
- China import documentation assistance
- Product and subsystem integration assistance
- Manufacturing and assembly assistance
- On site installation and commissioning assistance
- Product inspection and testing
- Government certification and licensing assistance
Product Support – Beijing Office/Service Center
- Troubleshooting and diagnostics assistance
- Product repair service
- Supplier warranty coordination
- Spare part return and replacement
- After-warranty support and service
- Spare parts purchasing